TERMS OF SERVICE & FAQ
TERMS OF SERVICE & FAQ
Last updated: June 2025
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TERMS OF SERVICE
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By accessing or purchasing from OriginPet Genesis, you agree to the following terms.
1. GENERAL
These Terms of Service apply to all users of the site and all purchases made through OriginPet Genesis. We reserve the right to update these terms at any time.
2. PRODUCTS & PRICING
All prices are listed in USD. We reserve the right to change prices at any time. In the event of a pricing error, we will contact you before processing your order.
3. ORDERS & PAYMENT
By placing an order, you confirm that all information provided is accurate. We accept major credit/debit cards and PayPal. Payment is processed securely through Shopify Payments.
4. SHIPPING & DELIVERY
Please refer to our Shipping Policy for full details on processing times and estimated delivery windows.
5. RETURNS & REFUNDS
Please refer to our Refund Policy for complete details on how to request a return or refund.
6. LIMITATION OF LIABILITY
OriginPet Genesis shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our total liability shall not exceed the amount paid for the relevant order.
7. GOVERNING LAW
These terms are governed by the laws of the State of Texas, United States.
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FREQUENTLY ASKED QUESTIONS
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Q: How long does shipping take?
A: Orders typically arrive within 7–15 business days for US customers. International orders may take 10–25 business days depending on location. See our Shipping Policy for full details.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders over $35. Orders under $35 have a flat fee of $4.99.
Q: Can I track my order?
A: Absolutely. Once your order ships, you'll receive a tracking number by email. Please allow 2–5 business days for tracking info to update.
Q: What if my item arrives damaged or incorrect?
A: We're sorry to hear that! Please email us at support@originpetgenesis.com with a photo of the issue within 7 days of delivery and we'll make it right.
Q: How do I return an item?
A: Visit our Refund Policy page or email us at support@originpetgenesis.com to start a return request.
Q: My order hasn't arrived — what do I do?
A: If it's been more than 30 days since your order date, please contact us and we will investigate immediately.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Customs fees and duties may apply for international orders and are the buyer's responsibility.
Q: Are your products safe for pets?
A: Yes — all products sold on OriginPet Genesis are sourced from vetted suppliers and are safe for use as directed. Always follow product instructions and consult your vet with any concerns.
Q: How do I contact you?
A: Email us anytime at support@originpetgenesis.com. We aim to respond within 24–48 hours.