Contact
CONTACT US
We're here to help! At OriginPet Genesis, your satisfaction is our priority. Whether you have a question about an order, a product, or just need some guidance — don't hesitate to reach out.
HOW TO REACH US
📧 Email: support@originpetgenesis.com
We aim to respond to all emails within 24–48 business hours (Monday–Friday).
WHAT TO INCLUDE IN YOUR MESSAGE
To help us assist you as quickly as possible, please include:
• Your full name
• Your order number (if applicable)
• A brief description of your question or concern
• A photo if your issue is related to a damaged or incorrect item
RESPONSE TIMES
• Order & shipping questions: within 24 hours
• Returns & refund requests: within 48 hours
• General inquiries: within 48 hours
We appreciate your patience and look forward to helping you and your pet!
— The OriginPet Genesis Team